The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting, São Paulo, Brasil, August 18 - 20, 2004, [organized by the Management...




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FERNUNI UB  

Universitätsbibliothek der FernUniversität
Universitätsstr. 23
58097 Hagen
Telefon: 02331 / 987 2836
Fax: 02331 / 987 306
E-Mail: info.ub@fernuni-hagen.de
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Check out only via the Library of the FernUniversität Hagen